GLAINES · SCENT · OBJECT · SPACE
Contact Us
Contact Us
Have a question? We’re here to help.
Before contacting us, please check our FAQ page for quick answers about orders, shipping, returns, payments, and more.
If you still need assistance, feel free to contact the Glaines Customer Support Team. We’ll be happy to assist you with any questions or concerns. 😉
Customer Service Email: service@Glaines.com
Contact Phone Number: +1 973-270-8962
Customer Support Hours: Mon–Fri, 9:00 AM–6:00 PM (PT)
Company Information
Store / Brand: Glaines
Website: Glaines.com
Operated By: Hangzhou Shenbao E-Commerce Co., Ltd.
Email: service@Glaines.com
Phone: +1 973-270-8962
Registered Business Address:
Room 13036, No. 54 Xixing Street, Xixing Subdistrict, Binjiang District, Hangzhou, Zhejiang Province, China
We appreciate your support and look forward to assisting you.
Glaines Customer Support Team
CUSTOMER SUPPORT
service@Glaines.comWe welcome questions about products, orders, shipping and returns.
This Return Policy applies to eligible purchases made through Glaines.com.
Return requests
If you would like to request a return, contact service@Glaines.com with your order information and the reason for the request. Eligibility may depend on product condition, product type, time since delivery and applicable consumer law.
Damaged or incorrect items
Please contact us promptly if an order arrives damaged, defective or different from what was ordered. Include clear photographs where helpful so our support team can review the issue.
Refunds
Approved refunds are returned to the original payment method. Processing times after approval can vary by payment provider.
This policy does not limit rights that cannot be excluded under applicable consumer protection law.
These Terms of Purchase apply to orders placed through Glaines.com.
Product information
We aim to present product descriptions, images and pricing accurately. Natural materials, lighting and screen settings can create small visual differences.
Order acceptance
An order may be reviewed before acceptance. We may contact you if additional information is required or if an item becomes unavailable.
Pricing and payment
The amount due is shown at checkout before you submit payment. Taxes, duties or other charges may apply depending on destination and applicable rules.
Shipping and returns
Shipping and return terms are described on the corresponding policy pages. Mandatory consumer rights remain unaffected.
These Terms of Use govern access to and use of Glaines.com.
Website use
You may use this website for lawful personal shopping and information purposes. You must not misuse the website, interfere with its operation or attempt unauthorized access to store systems.
Product and site content
Product information, editorial content, branding, photography and site presentation may be updated from time to time and remain protected by applicable intellectual property laws.
Orders and availability
Products, pricing and availability can change. An order is subject to acceptance and may be cancelled where reasonably necessary, including for inventory, payment or pricing issues.
Contact
Questions about use of Glaines.com can be sent to service@Glaines.com.