GLAINES · SCENT · OBJECT · SPACE
Terms of purchase
Terms of Purchase
Last Updated: September 14, 2026
These Terms of Purchase (“Terms of Purchase”) govern your purchases of products and services available through Glaines.com (the “Company Sites” or the “Sites”).
The Company Sites are operated by Hangzhou Shenbao E-Commerce Co., Ltd., doing business as Glaines (the “Company,” “we,” “us,” or “our”).
Your use of the Company Sites and these Terms of Purchase are also governed by our Terms of Service and Privacy Notice, which are incorporated herein by reference.
PLEASE CAREFULLY READ THESE TERMS OF PURCHASE, ALONG WITH THE TERMS OF SERVICE, PRIVACY NOTICE, AND OTHER POLICIES OR AGREEMENTS REFERENCED IN THESE TERMS OF PURCHASE, BEFORE PURCHASING OR USING PRODUCTS OR SERVICES THROUGH THE COMPANY SITES. BY PURCHASING OR USING PRODUCTS OR SERVICES THROUGH THE COMPANY SITES, YOU AGREE TO THESE TERMS OF PURCHASE.
GENERAL
These Terms of Purchase constitute a valid and binding agreement between you and the Company, subject to applicable law.
By purchasing products or services through the Company Sites, you represent that you are at least 18 years of age, are of legal age to form a binding contract in your jurisdiction, and are not prohibited from receiving the applicable products or services under applicable laws, rules, or regulations.
You agree to purchase and use products and services available through the Company Sites in compliance with these Terms of Purchase and all applicable laws, rules, and regulations.
You are responsible for complying with applicable laws relating to your purchase, including laws and regulations applicable in the jurisdiction to which products are shipped.
PRIVACY NOTICE
Personal information collected through the Company Sites, by email, telephone, or through other interactions with the Company will be collected, used, stored, disclosed, and otherwise processed in accordance with our Privacy Notice.
The Company may update its Privacy Notice from time to time. Any changes will be posted on Glaines.com.
Your continued use of the Sites after any changes become effective constitutes acceptance of the updated Privacy Notice, subject to applicable law.
PURCHASES
Order Processing
The Company may choose not to process or may cancel an order in certain circumstances, subject to applicable law.
This may occur, for example, when a product or service is unavailable, pricing or product information contains an error, payment cannot be verified, an order appears fraudulent or unauthorized, or fulfillment is otherwise not reasonably possible.
The Company reserves the right to take reasonable steps to verify your identity or payment information before processing an order.
If we cancel an order after payment has been collected, we will refund the applicable charges in accordance with our refund procedures.
Subject to applicable law, the Company reserves the right to revoke an offer, correct errors, inaccuracies, or omissions, and make changes to prices, content, promotional offers, product descriptions, specifications, or other information.
Product and Service Descriptions
The Company attempts to provide accurate descriptions and representations of products and services available through the Company Sites.
However, we do not warrant that all descriptions, photographs, colors, specifications, pricing information, or other content will always be accurate, complete, reliable, current, or error-free.
Actual product appearance may vary slightly due to photography, lighting, screen settings, manufacturing variations, and other factors.
If a product you receive is materially different from its description, any available return, refund, or other remedy will be handled in accordance with our applicable policies and applicable law.
Customers should review the complete product page and available product information before completing a purchase.
Pricing Information
The Company strives to provide accurate pricing information regarding products and services available on the Company Sites.
However, pricing or listing errors may occasionally occur.
Where permitted by applicable law, the Company reserves the right not to process or to cancel an order placed for a product or service whose price was incorrectly displayed as the result of an error.
If this occurs after payment has been collected, the applicable amount will be refunded.
The Company also reserves the right to correct errors in stated retail prices, promotional pricing, discounts, or other pricing information.
Prices, promotions, discounts, and availability may change from time to time without prior notice, except where notice is required by applicable law.
Product and Service Availability
The Company Sites may contain information regarding product or service availability.
Availability information is provided as an estimate and does not guarantee that an item will remain available when an order is processed.
Estimated processing and delivery times are also estimates and may change due to product availability, weather conditions, carrier delays, customs processing, destination, or other circumstances.
Inventory may change between the time an order is submitted and the time it is processed.
If a product or service becomes unavailable after you place an order, the Company may notify you and cancel the affected item.
If payment has already been collected for a cancelled item, the applicable amount will be refunded.
SPECIFIC ADDITIONAL DISCLAIMERS AND OBLIGATIONS
In addition to the general disclaimers in the Terms of Use for products and services purchased through the Site, products and services purchased on the Site: (a) may not include any manufacturer warranties, even if a certain product or service is available elsewhere with one; (b) may not include any service or support options; (c) may not have product manuals, instructions, or safety warnings in your native language or in some destination country languages; (d) may not be designed in accordance with your jurisdiction’s standards, specifications, and labeling requirements; and (e) may not conform to your jurisdiction’s voltage and other electrical standards, which may require the use of an appropriate adapter or converter.
It is your responsibility to review the applicable product information and determine whether the product is suitable for your intended use and may be lawfully imported, purchased, and used in your jurisdiction.
SHIPPING AND DELIVERY
Orders are processed and shipped in accordance with our Shipping Policy.
Any delivery date or delivery period displayed on the Company Sites is an estimate unless expressly stated otherwise.
Actual delivery times may vary due to destination, carrier operations, customs processing, weather conditions, holidays, inventory availability, or other circumstances beyond our reasonable control.
You are responsible for providing complete and accurate shipping information when placing an order.
We are not responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer, except where otherwise required by applicable law.
INTERNATIONAL ORDERS
Products available through the Company Sites may be offered to customers in multiple countries or regions.
You are responsible for determining whether products ordered through the Company Sites may lawfully be imported, purchased, possessed, or used in your destination jurisdiction.
International shipments may be subject to customs procedures, import restrictions, duties, taxes, fees, or other requirements imposed by the destination country or region.
Any applicable responsibilities relating to such charges will be handled in accordance with our Shipping Policy and applicable law.
RETURNS AND REFUNDS
Returns, refunds, exchanges, damaged products, incorrect products, and other order-related claims are governed by our Return & Refund Policy.
Please review the applicable policy before completing your purchase.
Nothing in these Terms of Purchase is intended to exclude or restrict any mandatory consumer rights or remedies that cannot legally be excluded.
ORDER CHANGES AND CANCELLATIONS
If you wish to request a change or cancellation after submitting an order, please contact us as soon as possible.
We cannot guarantee that an order can be changed or cancelled after processing, fulfillment, or shipment has begun.
Approved cancellations and refunds will be processed in accordance with our applicable policies.
LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, the Company and its affiliates, officers, employees, agents, contractors, suppliers, and service providers shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from the purchase or use of products or services through the Company Sites.
Nothing in these Terms of Purchase excludes or limits any liability, statutory warranty, consumer guarantee, right, or remedy that cannot lawfully be excluded or limited.
CHANGES TO THESE TERMS
The Company may update these Terms of Purchase from time to time.
The latest version will be posted on Glaines.com, together with the applicable updated date.
Unless otherwise required by applicable law, purchases will generally be governed by the Terms of Purchase in effect when the applicable order is placed.
COMPANY INFORMATION
Store / Brand: Glaines
Website: Glaines.com
Operated By: Hangzhou Shenbao E-Commerce Co., Ltd.
Email: service@Glaines.com
Phone: +1 973-270-8962
Registered Business Address:
Room 13036, No. 54 Xixing Street, Xixing Subdistrict, Binjiang District, Hangzhou, Zhejiang Province, China
This Return Policy applies to eligible purchases made through Glaines.com.
Return requests
If you would like to request a return, contact service@Glaines.com with your order information and the reason for the request. Eligibility may depend on product condition, product type, time since delivery and applicable consumer law.
Damaged or incorrect items
Please contact us promptly if an order arrives damaged, defective or different from what was ordered. Include clear photographs where helpful so our support team can review the issue.
Refunds
Approved refunds are returned to the original payment method. Processing times after approval can vary by payment provider.
This policy does not limit rights that cannot be excluded under applicable consumer protection law.
These Terms of Purchase apply to orders placed through Glaines.com.
Product information
We aim to present product descriptions, images and pricing accurately. Natural materials, lighting and screen settings can create small visual differences.
Order acceptance
An order may be reviewed before acceptance. We may contact you if additional information is required or if an item becomes unavailable.
Pricing and payment
The amount due is shown at checkout before you submit payment. Taxes, duties or other charges may apply depending on destination and applicable rules.
Shipping and returns
Shipping and return terms are described on the corresponding policy pages. Mandatory consumer rights remain unaffected.
These Terms of Use govern access to and use of Glaines.com.
Website use
You may use this website for lawful personal shopping and information purposes. You must not misuse the website, interfere with its operation or attempt unauthorized access to store systems.
Product and site content
Product information, editorial content, branding, photography and site presentation may be updated from time to time and remain protected by applicable intellectual property laws.
Orders and availability
Products, pricing and availability can change. An order is subject to acceptance and may be cancelled where reasonably necessary, including for inventory, payment or pricing issues.
Contact
Questions about use of Glaines.com can be sent to service@Glaines.com.