Terms of Use

Last Updated: September 14, 2026

This website, Glaines.com, and any related mobile sites or applications (collectively, the “Site”) are operated by Hangzhou Shenbao E-Commerce Co., Ltd., doing business as Glaines (the “Company,” “Glaines,” “we,” “us,” or “our”).

These Terms of Use (“Terms of Use”) govern your access to and use of the Site.

Any purchase of products or services available through the Site is also governed by our Terms of Purchase, Return & Refund Policy, Shipping Policy, and other applicable policies published on the Site.

Your use of the Site is also governed by our Privacy Notice, which is incorporated into these Terms by reference.

Throughout the Site, the terms “we,” “us,” and “our” refer to Glaines and its operator, as applicable.

The Company offers this Site, including all information, tools, products, and services available through the Site, conditioned upon your acceptance of these Terms of Use.

Your continued use of the Site constitutes your agreement to these Terms of Use.

If you do not agree with these Terms of Use, please discontinue your use of the Site.

PLEASE CAREFULLY READ THESE TERMS OF USE, ALONG WITH OUR PRIVACY NOTICE, TERMS OF PURCHASE, AND OTHER POLICIES OR AGREEMENTS REFERENCED HEREIN, BEFORE USING THE SITE. BY ACCESSING OR USING THE SITE, YOU AGREE TO THESE TERMS OF USE.

DATA INTEGRITY
You represent that all information, data, and other materials you provide through the Site or otherwise provide to the Company are true, accurate, current, and complete to the best of your knowledge.

You are responsible for updating or correcting information you provide when appropriate.

When placing an order, you are responsible for providing accurate billing, shipping, contact, and other information necessary to process and deliver your order.

PRIVACY NOTICE
Our Privacy Notice, available through the Site, explains how Glaines collects, uses, discloses, stores, transfers, and otherwise processes personal information.

By using the Site, you acknowledge that your personal information will be handled in accordance with our Privacy Notice and applicable privacy and data protection laws.

Please review our Privacy Notice for additional information regarding your privacy rights and choices.

LICENSE AND SITE ACCESS
All content available through the Site, including text, design, graphics, logos, icons, images, photographs, videos, audio clips, downloads, interfaces, code, software, product information, and the selection and arrangement thereof, may be owned by the Company, its licensors, suppliers, or content providers and is protected by applicable copyright, trademark, and other intellectual property laws.

Subject to these Terms, the Company grants you a limited, revocable, non-exclusive, and non-transferable right to access and use the Site for your personal and lawful purposes.

Unless expressly permitted by the Company or applicable law, you may not use Site content for commercial purposes.

Prohibited activities include, without limitation:

Copying, downloading, or otherwise using Site content for purposes competitive with the Company or for the commercial benefit of another vendor or third party;

Unauthorized caching, linking, framing, or reproduction of Site content;

Modifying, distributing, transmitting, performing, broadcasting, publishing, uploading, licensing, reverse engineering, transferring, selling, or creating unauthorized derivative works from Site content;

Uploading or transmitting viruses, malicious software, harmful code, or other technologies designed to interfere with or damage the Site or other systems;

Using unauthorized scraping, data mining, robots, crawlers, automated extraction systems, or similar technologies to collect information from the Site;

Attempting to obtain unauthorized access to Site systems, accounts, servers, databases, or networks;

Circumventing security measures or restrictions implemented on the Site;

Interfering with or disrupting the operation, security, integrity, or performance of the Site; or

Taking any action that places an unreasonable or disproportionately large load on the Site or its supporting infrastructure.

You are responsible for obtaining the equipment, Internet connection, software, and other services necessary to access the Site.

The Company may restrict, suspend, or terminate access to the Site where reasonably necessary to protect the Company, our customers, our systems, or third parties, or where these Terms have been violated.

CONTENT YOU SUBMIT
You are responsible for content you submit, post, upload, publish, transmit, or otherwise make available through the Site.

You represent that you have all rights necessary to provide such content and that your content does not violate applicable law or the rights of another person or entity.

You may not submit content that is:

Unlawful or fraudulent;

False or intentionally misleading;

Defamatory or libelous;

Threatening, abusive, or harassing;

Obscene or otherwise unlawful;

Invasive of privacy or publicity rights;

Infringing upon intellectual property rights;

Designed to distribute malicious software or harmful code; or

Otherwise prohibited under applicable law.

You may not use a false email address, impersonate another person or entity, or otherwise misrepresent the origin of content.

Except for personal information handled under our Privacy Notice, by submitting content to the Site, you grant the Company a worldwide, non-exclusive, royalty-free license to use, reproduce, display, distribute, adapt, and otherwise use that content for purposes reasonably related to operating, promoting, improving, and providing the Site and Services, subject to applicable law.

You represent that you have the necessary rights to grant this license.

LINKS AND THIRD-PARTY SERVICES
The Site may contain links to websites, applications, payment providers, social media platforms, shipping providers, or other resources operated by independent third parties.

These links are provided for convenience and do not necessarily constitute an endorsement by Glaines.

Third-party websites and services may have their own terms, privacy policies, and business practices.

Except where otherwise required by applicable law, we are not responsible for the content, security, availability, products, services, policies, or practices of independent third parties.

Your interactions with third-party services are subject to the terms and policies applicable to those services.

PRODUCT INFORMATION
We make reasonable efforts to accurately display product descriptions, specifications, photographs, colors, availability, prices, and other product information.

However, actual product appearance may vary slightly due to photography, lighting, screen settings, manufacturing variations, materials, and other factors.

We reserve the right to correct errors, inaccuracies, or omissions relating to product information, pricing, promotions, availability, or other Site content where permitted by applicable law.

Purchases made through the Site are governed by our applicable Terms of Purchase, Shipping Policy, and Return & Refund Policy.

DISCLAIMERS
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND ITS CONTENT, INFORMATION, FEATURES, AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

THE COMPANY DOES NOT WARRANT THAT:

ACCESS TO THE SITE WILL ALWAYS BE UNINTERRUPTED OR ERROR-FREE;

THE SITE WILL ALWAYS BE SECURE OR FREE FROM HARMFUL COMPONENTS;

ALL INFORMATION ON THE SITE WILL ALWAYS BE COMPLETE, CURRENT, OR ERROR-FREE; OR

ALL FEATURES OR SERVICES WILL ALWAYS REMAIN AVAILABLE.

YOU USE THE SITE AT YOUR OWN DISCRETION AND RISK.

IF YOU DOWNLOAD CONTENT FROM THE SITE, YOU ARE RESPONSIBLE FOR TAKING APPROPRIATE PRECAUTIONS TO PROTECT YOUR DEVICE AND DATA.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DISCLAIMS IMPLIED WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

HOWEVER, NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY WARRANTY, CONSUMER GUARANTEE, RIGHT, OR REMEDY THAT CANNOT LEGALLY BE EXCLUDED OR LIMITED.

Some jurisdictions do not permit certain exclusions or limitations of warranties, so portions of these disclaimers may not apply to you.

LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, the Company and its affiliates, officers, directors, employees, agents, contractors, licensors, suppliers, service providers, and content providers will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from or relating to:

Your access to or use of the Site;

Your inability to access or use the Site;

Third-party websites or services accessed through the Site;

Products or services purchased through the Site;

Delays, interruptions, errors, or technical problems;

Unauthorized access to information;

Loss or corruption of data; or

Other matters arising from use of the Site.

These limitations apply only to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including mandatory consumer protections applicable in your jurisdiction.

INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless the Company and its affiliates, officers, employees, agents, contractors, licensors, suppliers, and service providers from claims, liabilities, losses, damages, and reasonable costs arising from:

Your material breach of these Terms;

Your violation of applicable law;

Your infringement of another party’s rights;

Fraud or intentional misconduct committed by you; or

Content you submit in violation of these Terms.

The Company reserves the right to participate in or control the defense of claims subject to indemnification where permitted by applicable law.

ELECTRONIC COMMUNICATIONS
When you use the Site, submit an order, or communicate with Glaines electronically, you consent to receive communications from us electronically where permitted by applicable law.

These communications may include:

Order confirmations;

Shipping notifications;

Customer service communications;

Policy notices;

Account-related communications;

Security notices; and

Other transactional communications.

We may communicate with you through email, the Site, or other contact methods you provide.

Where permitted by applicable law, electronic communications satisfy legal requirements that communications be provided in writing.

Marketing communications are subject to applicable consent and opt-out requirements.

SITE POSTINGS
The Site may allow users to submit reviews, comments, messages, photographs, or other content.

We are not obligated to monitor all user-generated content before it is published.

However, where permitted by applicable law, we reserve the right to review, refuse, restrict, or remove content that violates these Terms, applicable law, or our policies.

TRADEMARKS AND COPYRIGHTS
Trademarks, logos, service marks, graphics, designs, and other brand identifiers displayed on the Site may be owned by the Company, its licensors, content providers, or other parties.

You may not use such intellectual property without authorization from the applicable rights holder.

Site content may also be protected by copyright, trademark, design, and other intellectual property laws.

Nothing contained on the Site grants you ownership of Company intellectual property.

CLAIMS OF INTELLECTUAL PROPERTY INFRINGEMENT
Glaines respects the intellectual property rights of others.

If you believe content appearing on Glaines.com infringes your copyright, trademark, or other intellectual property rights, please contact us with sufficient information for us to review your claim.

Your notice should include, where applicable:

Your name and contact information;

Identification of the copyrighted work or other intellectual property you believe has been infringed;

Identification and location of the allegedly infringing material on Glaines.com;

A description of why you believe the use is unauthorized;

A statement that the information provided in your notice is accurate;

A statement that you are the rights holder or are authorized to act on behalf of the rights holder; and

Your physical or electronic signature where applicable.

Notices may be sent to:

Glaines Legal Department
Email: service@Glaines.com

We may request additional information reasonably necessary to investigate the claim.

SURVIVAL OF TERMS
Any provision of these Terms that by its nature is intended to continue after termination of your use of the Site will remain effective following such termination to the extent permitted by applicable law.

FORCE MAJEURE
To the extent permitted by applicable law, the Company will not be responsible for delays or failure to perform obligations caused by circumstances beyond its reasonable control.

Such circumstances may include:

Severe weather or natural disasters;

Acts of war or terrorism;

Civil unrest;

Government actions;

Epidemics, pandemics, or quarantines;

Embargoes;

Labor disruptions;

Transportation interruptions;

Customs delays;

Carrier disruptions;

Internet or infrastructure failures; or

Other events beyond the Company’s reasonable control.

Nothing in this section limits consumer rights that cannot legally be excluded.

SHIPPING AND RISK OF LOSS
Products purchased through the Site may be delivered by independent third-party carriers and fulfillment providers.

Shipping, delivery, damaged shipments, lost packages, and related matters are subject to our Shipping Policy, Return & Refund Policy, applicable carrier arrangements, and applicable law.

Risk of loss and title will transfer in accordance with applicable law and the applicable shipping arrangement.

DISPUTE RESOLUTION
If you have a dispute, claim, or concern relating to these Terms, the Site, an order, or products or services purchased through Glaines, we encourage you to contact us first so that we can attempt to resolve the matter informally.

Please contact:

service@Glaines.com

Both you and Glaines agree to make a reasonable good-faith effort to resolve disputes informally before initiating formal proceedings where appropriate.

Any unresolved dispute will be handled in accordance with applicable law and the jurisdictional rules that legally apply to the dispute.

Nothing in these Terms requires you to waive mandatory consumer rights or remedies available under the laws applicable to you.

GENERAL
If any provision of these Terms is determined by a court or other competent authority to be invalid, illegal, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect.

Section headings are provided for convenience only and do not affect interpretation.

Failure by the Company to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

You are responsible for complying with laws applicable to your use of the Site and your purchase or use of products.

These Terms do not create rights for third parties except where expressly provided or required by applicable law.

GOVERNING LAW
These Terms and the relationship between you and the Company will be governed by the laws applicable to the Company and the applicable transaction, subject to mandatory consumer protection, choice-of-law, and jurisdiction rules that may apply based on the customer’s place of residence or other circumstances.

Nothing in these Terms is intended to deprive consumers of protections they are entitled to under mandatory applicable law.

CHANGES TO THESE TERMS OF USE
We may update these Terms of Use from time to time to reflect changes to our Site, Services, business practices, or applicable requirements.

The latest version will be published on Glaines.com with an updated “Last Updated” date.

Your continued use of the Site after revised Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.

Material changes will be communicated where required by law.

ASSIGNMENT
You may not assign your rights or obligations under these Terms without the Company’s prior written consent where such restriction is permitted by applicable law.

The Company may assign or transfer its rights or obligations in connection with a merger, acquisition, restructuring, sale of business or assets, or other legitimate business transaction, subject to applicable law.

ENTIRE AGREEMENT
These Terms of Use, together with the policies and agreements expressly incorporated by reference, constitute the agreement between you and the Company regarding your use of the Site.

Additional terms may apply to specific products, promotions, features, or services.

If applicable Additional Terms conflict with these Terms, the Additional Terms will govern the applicable product, promotion, feature, or service to the extent expressly stated and permitted by law.

HOW TO CONTACT US
If you have questions or comments regarding these Terms of Use, the Site, or your legal rights relating to Glaines, please contact:

Glaines Legal Department

Email: service@Glaines.com
Customer Support Hours: Mon–Fri, 9:00 AM–6:00 PM (PT)

BUSINESS INFORMATION
Store / Brand: Glaines
Website: Glaines.com
Operated By: Hangzhou Shenbao E-Commerce Co., Ltd.
Email: service@Glaines.com
Phone: +1 973-270-8962

Registered Business Address:
Room 13036, No. 54 Xixing Street, Xixing Subdistrict, Binjiang District, Hangzhou, Zhejiang Province, China

Last Updated: September 14, 2026