Privacy Notice

Last Updated: September 14, 2026

Thank you for visiting Glaines.com, which is operated by Hangzhou Shenbao E-Commerce Co., Ltd., doing business as Glaines (the “Company,” “we,” “us,” or “our”).

We are committed to providing a secure and convenient online shopping experience while respecting and protecting the privacy of your personal information.

This Privacy Notice describes the types of information we may collect from and about you when you visit Glaines.com (the “Site”), purchase products from us, communicate with us, or otherwise use our website and related services. The Site and its functionality and features are collectively referred to as the “Services.”

This Privacy Notice also explains how we may use, disclose, store, and otherwise process your personal information, as well as the choices and rights that may be available to you.

By using the Services, you acknowledge that your information may be collected, used, disclosed, transferred, and stored as described in this Privacy Notice, including transfers to the United States, China, and other countries or regions where our service providers, fulfillment partners, payment providers, or other business partners operate, subject to applicable law.

If you do not agree with this Privacy Notice, please discontinue use of the Services.

Q: What information does the Company collect?

A: The Company may collect information from or about you in the following ways:

Information You Provide to Us

We collect information that you voluntarily provide when you interact with us or use our Services.

This may include information you provide when you:

• Make a purchase
• Create or manage an order
• Subscribe to newsletters or marketing communications
• Participate in promotions, surveys, or product reviews
• Contact our customer service team
• Submit feedback, comments, or other content
• Request a return, refund, exchange, or cancellation

Depending on your interaction with us, this information may include your name, email address, telephone number, billing address, shipping address, order information, and other information you choose to provide.

If you make a purchase, payment-related information may be collected and processed by our payment service providers.

Information You Provide About Another Person

If you purchase a product for another person, send a gift, or otherwise provide information about another person, we may collect information such as that person’s name, telephone number, email address, and/or shipping address.

You should only provide another person’s information when you are authorized to do so.

Information Collected Automatically

When you use our Site, we and our service providers may automatically collect certain information through cookies, pixels, log files, local storage, software development kits, and similar technologies.

This information may include:

• Browser type
• Operating system
• Device type or model
• IP address
• Device identifiers
• Pages viewed
• Links clicked
• Referring websites
• Time spent on the Site
• Site interactions
• Shopping and checkout activity
• Approximate location derived from IP address
• Emails opened or links clicked, where applicable

We may use this information to operate and improve our Services, understand how customers interact with our Site, remember preferences, prevent fraud, measure advertising effectiveness, and provide relevant content and advertising.

Information From Third Parties

We may receive information about you from third parties, including payment processors, shipping and fulfillment providers, analytics providers, advertising partners, fraud-prevention providers, social media platforms, and other service providers.

We may use such information to supplement, verify, or update information we already maintain, subject to applicable law.

Combination of Information

We may combine information collected from different sources, devices, and interactions where permitted by applicable law.

Q: What are my tracking and cookie options?

A: We may use cookies and similar technologies to operate our Site and provide our Services.

Cookies may generally fall into the following categories:

Strictly Necessary Cookies

These cookies are necessary for basic website functionality, including navigation, shopping cart functionality, checkout, account security, and other essential features.

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our Site, including which pages are visited, how visitors navigate the Site, and whether errors occur.

We use this information to improve our website and Services.

Functionality Cookies

These cookies allow the Site to remember certain choices and preferences, such as language, country, currency, and other settings.

Advertising and Targeting Cookies

These cookies and similar technologies may be used to provide advertisements that are more relevant to your interests and to measure the effectiveness of advertising campaigns.

They may be placed by us or by advertising and marketing partners where permitted by applicable law.

You may be able to manage cookies through your browser settings and, where available, through privacy or cookie preference controls provided on Glaines.com.

Disabling certain cookies may affect the functionality of the Site.

Some browsers provide “Do Not Track” or similar signals. Our response to these signals may vary depending on applicable law and the technologies available to us.

Q: How does the Company use the information collected?

A: We may use information collected from and about you for purposes including:

• Processing and verifying orders
• Processing payments
• Arranging shipping and delivery
• Providing order confirmations and tracking information
• Processing returns, refunds, exchanges, and cancellations
• Communicating with you regarding your orders
• Providing customer support
• Maintaining records of transactions
• Detecting and preventing fraud or unauthorized transactions
• Protecting the security and integrity of our Site and Services
• Improving our products, website, Services, and customer experience
• Remembering your preferences
• Providing personalized Site content
• Measuring website and advertising performance
• Conducting analytics and research
• Sending marketing or promotional communications where permitted
• Complying with legal, regulatory, tax, accounting, and other obligations
• Enforcing our Terms of Service and other policies
• Protecting our rights, property, customers, and business
• Carrying out other purposes disclosed to you when information is collected

Where required by applicable law, we will obtain appropriate consent before using your personal information for certain purposes.

Q: What information does the Company share with others?

A: We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.

Affiliates

We may share information with our affiliated companies where reasonably necessary for business operations and where permitted by applicable law.

Service Providers

We may share information with service providers that perform services on our behalf.

These providers may include:

• Payment processors
• Shipping carriers
• Fulfillment providers
• Website hosting providers
• E-commerce platforms
• Customer support providers
• Analytics providers
• Marketing and advertising providers
• Fraud prevention providers
• IT and security providers
• Professional advisers

These providers may access personal information only as reasonably necessary to perform their services, subject to applicable contractual and legal requirements.

Business and Marketing Partners

Where permitted by applicable law, we may work with advertising, analytics, marketing, and other business partners to measure campaigns, understand customer interactions, and provide relevant advertising or services.

Legal Disclosures and Safety

We may disclose information when reasonably necessary to:

• Comply with applicable law or legal process
• Respond to lawful requests from government or regulatory authorities
• Protect our legal rights
• Enforce our Terms or policies
• Detect or prevent fraud
• Investigate security incidents
• Protect the rights, property, safety, or security of our customers, the Company, or others

Business Transfers

If all or part of our business is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Aggregated or De-Identified Information

We may use or disclose aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for analytics, research, business planning, or other lawful purposes.

Q: What about text marketing and notifications?

A: If you provide your telephone number and separately consent to receive text messages where required by law, we may send you transactional or marketing text messages.

Transactional messages may include order confirmations, shipping updates, delivery notifications, and customer service communications.

Marketing messages may include promotional offers, product announcements, or cart reminders where permitted by applicable law and your consent.

Message frequency may vary.

You may opt out of marketing text messages by following the unsubscribe instructions included in the message, such as replying STOP, where applicable.

Consent to receive marketing text messages is not a condition of purchasing products from Glaines.

Message and data rates may apply depending on your mobile carrier.

Q: How can I view, update, correct, or delete my information?

A: Depending on where you live, you may have rights regarding your personal information.

These rights may include the ability to request:

• Access to personal information we maintain about you
• Correction of inaccurate personal information
• Deletion of certain personal information
• Restriction of certain processing
• Information about how your information is used or disclosed
• A copy of certain personal information
• Withdrawal of consent where processing is based on consent
• Opt-out from certain marketing or advertising activities

These rights are subject to applicable laws and exceptions.

To submit a privacy request, please contact us at:

service@Glaines.com

We may need to verify your identity before completing certain requests.

We may also retain information where required or permitted for legal, security, fraud-prevention, accounting, dispute-resolution, or other legitimate purposes.

Q: What choices do I have about receiving communications from the Company?

A: You may receive transactional communications that are necessary to process and manage your orders.

If you have subscribed to promotional communications, you may opt out at any time.

Promotional Emails

You may unsubscribe from promotional emails by clicking the “Unsubscribe” link included in the promotional email.

Please note that even after opting out of promotional communications, we may continue to send non-promotional messages relating to your transactions, orders, account, security, or customer service requests.

Other Communications

For assistance with your communication preferences, contact us at:

service@Glaines.com

Q: What are California Privacy Rights?

A: California residents may have certain rights regarding their personal information under applicable California privacy laws.

Depending on the circumstances and applicable law, these rights may include the right to request access to, correction of, or deletion of certain personal information, as well as information about certain disclosures or uses of personal information.

California residents may also have rights relating to certain forms of sharing or use of personal information for targeted or cross-context behavioral advertising.

To submit a California privacy request, please contact:

service@Glaines.com

Please include “Attn: California Privacy” in the subject line and provide sufficient information for us to identify and respond to your request.

We may take reasonable steps to verify your identity before processing a request.

We will respond within the period required by applicable law.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

Q: What about children's privacy?

A: Protecting children’s privacy is important to us.

Our Site and Services are intended for a general audience and are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we learn that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete such information where required by applicable law.

If you believe a child has provided personal information to us, please contact:

service@Glaines.com

Q: What about security?

A: We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Where appropriate, information transmitted through our Site may be protected using encryption and other security technologies.

Payment information may be processed directly by third-party payment providers using their own security systems.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security.

Q: What about other websites?

A: Our Site may contain links to websites, applications, payment services, social media platforms, or other online services operated by independent third parties.

These third parties may collect information about you and operate under their own privacy policies and terms.

We are not responsible for the privacy, security, content, availability, or practices of independent third-party websites or services.

We encourage you to review the applicable privacy policies before providing personal information to third parties.

Q: Where and for how long is my data stored?

A: Your personal information may be stored and processed in the United States, China, and other countries or regions where Glaines, our e-commerce platform, payment providers, fulfillment providers, hosting providers, analytics providers, or other service providers maintain operations or facilities.

The privacy and data protection laws in these jurisdictions may differ from those in your country of residence.

Where required by applicable law, we take appropriate measures regarding international transfers of personal information.

Personal information will generally be retained only for as long as reasonably necessary to:

• Fulfill the purposes for which it was collected
• Process and maintain transaction records
• Provide customer support
• Prevent fraud and abuse
• Resolve disputes
• Enforce agreements
• Satisfy tax, accounting, regulatory, or legal obligations
• Protect our legitimate business interests

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable law.

Q: What if I live internationally?

A: Glaines serves customers in multiple countries and regions.

If you access our Services from outside the country where a particular service provider or business operation is located, your personal information may be transferred to and processed in other countries or regions.

This may include the United States, China, and other locations where our service providers operate.

Such transfers and processing will be handled in accordance with this Privacy Notice and applicable law.

Depending on your country or region, you may have additional rights relating to your personal information.

Q: How does the Company communicate changes to this Privacy Notice?

A: We may update this Privacy Notice from time to time to reflect changes to our practices, Services, technologies, legal requirements, or other circumstances.

When we update this Privacy Notice, we will publish the revised version on Glaines.com and update the “Last Updated” date.

Where required by applicable law, we may provide additional notice or obtain consent regarding material changes.

We encourage you to periodically review this Privacy Notice.

Q: Whom do I contact if I have additional questions or concerns about this Privacy Notice?

A: If you have questions, concerns, requests, or complaints regarding this Privacy Notice or our handling of personal information, please contact:

Glaines Customer Service

Email: service@Glaines.com
Customer Support Hours: Mon–Fri, 9:00 AM–6:00 PM (PT)

For privacy-related requests, you may include “Privacy Request” in the subject line of your email.

We will review privacy inquiries and complaints and respond as reasonably appropriate and as required by applicable law.

Depending on your jurisdiction, you may also have the right to lodge a complaint with an applicable data protection or supervisory authority.

BUSINESS INFORMATION

Store / Brand: Glaines
Website: Glaines.com
Operated By: Hangzhou Shenbao E-Commerce Co., Ltd.
Email: service@Glaines.com
Phone: +1 973-270-8962

Registered Business Address:
Room 13036, No. 54 Xixing Street, Xixing Subdistrict, Binjiang District, Hangzhou, Zhejiang Province, China

Last Updated: September 14, 2026