GLAINES · SCENT · OBJECT · SPACE
Shipping Policy
When can I expect to receive my shipment?
All orders are processed and shipped from our fulfillment facilities within 5 business days after the order is placed.
After your order has been shipped, delivery typically takes approximately 10–20 business days, depending on the destination, carrier availability, customs processing, and other logistics conditions.
Please note that delivery times are estimates and may occasionally be affected by circumstances beyond our reasonable control, including customs clearance or inspections, carrier delays, severe weather, holidays, transportation disruptions, or other logistical issues.
We appreciate your patience and understanding if an unexpected delay occurs.
How can I track my order?
Once your order has been shipped, you will receive a Shipping Confirmation email containing your tracking number.
You can use the tracking number to monitor the latest status of your shipment through the tracking service provided in your shipping confirmation email.
Please allow some time after receiving your tracking number for the carrier's tracking system to update.
If you have any difficulty tracking your order, please contact Glaines Customer Service at service@Glaines.com.
What are your shipping rates?
We offer a fixed shipping rate of $3.99 for orders shipped to the following supported destinations:
United States, Germany, Australia, Canada, United Kingdom, Austria, Switzerland, New Zealand, Israel, Mexico, France, Ireland, Spain, Italy, South Africa, Singapore, Norway, Malta, Chile, Denmark, Sweden, United Arab Emirates (UAE), Belgium, Portugal, Iceland, Cyprus, Finland, Netherlands, Saudi Arabia, and Luxembourg.
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
Which countries do you ship to?
Glaines currently ships to the following countries and regions:
United States, Germany, Australia, Canada, United Kingdom, Austria, Switzerland, New Zealand, Israel, Mexico, France, Ireland, Spain, Italy, South Africa, Singapore, Norway, Malta, Chile, Denmark, Sweden, United Arab Emirates (UAE), Belgium, Portugal, Iceland, Cyprus, Finland, Netherlands, Saudi Arabia, and Luxembourg.
Shipping availability may vary depending on the product, destination, carrier availability, and local logistics restrictions.
If we are unable to ship your order to your selected destination, we will contact you as soon as reasonably possible and provide the available options for your order.
For questions regarding shipping availability, please contact us at service@Glaines.com.
How can I change my shipping address?
Changes to your shipping address are allowed on or before 11:00 PM (PDT, GMT-7) on the same day the order is placed.
If you need to change your shipping address, please contact Glaines Customer Service at service@Glaines.com as soon as possible.
Please include your order number and the complete corrected shipping address in your request.
After the cutoff time or once order processing or shipment has begun, we may no longer be able to modify the delivery address.
Customers are responsible for providing complete and accurate shipping information when placing an order.
Can I deliver to another address other than my card billing address?
Yes.
Your shipping address may be different from your billing address.
During checkout, please enter the address where you would like your order to be delivered and make sure all shipping information is complete and accurate before submitting your order.
How is my order shipped?
Orders are processed during regular business days, excluding weekends and applicable holidays.
Orders placed on Saturday, Sunday, or a holiday will generally begin processing on the next business day.
Depending on the product, inventory availability, destination, and fulfillment location, different shipping carriers or logistics providers may be used.
Once your order has shipped, available tracking information will be provided by email.
Taxes, Customs Duties, and Import Fees
International orders may be subject to taxes, customs duties, import fees, value-added taxes (VAT), tariffs, or other charges imposed by the destination country or jurisdiction.
Unless otherwise stated during checkout or required by applicable law, customers are responsible for applicable taxes, customs duties, import charges, or other fees assessed by local authorities.
Glaines does not control customs processing times or charges imposed by customs authorities.
Customs clearance may occasionally cause additional delivery delays.
Where will my order be shipped from?
Some products may be shipped from our fulfillment facilities or logistics partners located in the United States, while other products may be fulfilled and shipped from our trusted manufacturing and fulfillment facilities in the United States or other regions.
The fulfillment location depends on factors such as the product ordered, inventory availability, shipping destination, and logistics capacity.
As a result, orders containing multiple products may occasionally be shipped in separate packages from different fulfillment locations and may arrive on different dates.
Will all items in my order arrive together?
Not necessarily.
Depending on product availability and fulfillment location, products within the same order may be shipped separately.
If your order is divided into multiple shipments, you may receive separate tracking information, and the packages may arrive on different dates.
This does not necessarily mean that any items are missing from your order.
Shipping Delays
Although we make reasonable efforts to process and deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control.
These may include:
Customs clearance or inspection
Carrier delays
Severe weather
Holidays or peak shipping periods
Transportation disruptions
Incorrect or incomplete shipping information
Local delivery restrictions
Unexpected logistics disruptions
Estimated delivery times are provided for reference and are not guaranteed delivery dates unless expressly stated otherwise.
Shipping Questions
If you have questions regarding shipping, delivery, tracking, or your shipping address, please contact:
Glaines Customer Service
Email: service@Glaines.com
Customer Support Hours: Mon–Fri, 9:00 AM–6:00 PM (PT)
When contacting us regarding an existing order, please include your order number so our customer service team can assist you more efficiently.
Business Information
Store / Brand: Glaines
Website: Glaines.com
Operated By: Hangzhou Shenbao E-Commerce Co., Ltd.
Email: service@Glaines.com
Phone: +1 973-270-8962
Registered Business Address:
Room 13036, No. 54 Xixing Street, Xixing Subdistrict, Binjiang District, Hangzhou, Zhejiang Province, China
This Return Policy applies to eligible purchases made through Glaines.com.
Return requests
If you would like to request a return, contact service@Glaines.com with your order information and the reason for the request. Eligibility may depend on product condition, product type, time since delivery and applicable consumer law.
Damaged or incorrect items
Please contact us promptly if an order arrives damaged, defective or different from what was ordered. Include clear photographs where helpful so our support team can review the issue.
Refunds
Approved refunds are returned to the original payment method. Processing times after approval can vary by payment provider.
This policy does not limit rights that cannot be excluded under applicable consumer protection law.
These Terms of Purchase apply to orders placed through Glaines.com.
Product information
We aim to present product descriptions, images and pricing accurately. Natural materials, lighting and screen settings can create small visual differences.
Order acceptance
An order may be reviewed before acceptance. We may contact you if additional information is required or if an item becomes unavailable.
Pricing and payment
The amount due is shown at checkout before you submit payment. Taxes, duties or other charges may apply depending on destination and applicable rules.
Shipping and returns
Shipping and return terms are described on the corresponding policy pages. Mandatory consumer rights remain unaffected.
These Terms of Use govern access to and use of Glaines.com.
Website use
You may use this website for lawful personal shopping and information purposes. You must not misuse the website, interfere with its operation or attempt unauthorized access to store systems.
Product and site content
Product information, editorial content, branding, photography and site presentation may be updated from time to time and remain protected by applicable intellectual property laws.
Orders and availability
Products, pricing and availability can change. An order is subject to acceptance and may be cancelled where reasonably necessary, including for inventory, payment or pricing issues.
Contact
Questions about use of Glaines.com can be sent to service@Glaines.com.